[Aizaz Awan]

Hello, @av_admin_1984,

We are working really hard on the new theme update and soon hopefully by the end of this week, we will release the new update of the theme.

Thanks for your understanding.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @av_admin_1984,

We sincerely apologize for the inconvenience you have experienced due to the issue you encountered with our product. We greatly appreciate your patience and understanding throughout this process.

After thoroughly investigating the matter and closely collaborating with our development department, we have identified that the problem stems from an issue with our theme. We are grateful to you for bringing this matter to our attention, as it has allowed us to rectify the situation promptly.

Rest assured, we have duly noted this issue and have already taken the necessary steps to address it. Our development team is actively working on resolving the problem, and we are pleased to inform you that it will be fixed in the upcoming version of our theme. We kindly request your continued patience until the new theme update is released.

Once again, we apologize for any inconvenience this may have caused, and we appreciate your understanding in this matter. We value your feedback and remain committed to providing you with the best possible user experience. If you have any further questions or concerns, please do not hesitate to reach out to us.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, לא לבד,

I hope this message finds you well. I am reaching out to provide you with instructions on how to edit the aforementioned post. Additionally, I kindly request further clarification regarding your query regarding “editing the regulations of the site” in order to better assist you.

To edit the specific post you mentioned, please follow the steps outlined below:

1. Access the Dashboard: Log in to your website’s administration area.
2. Navigate to Porto Theme Options: Locate and select the “Porto” option within the Dashboard menu.
3. Proceed to Theme Options: Within the Porto settings, locate and choose the “Theme Options” tab.
4. Select Layout: Under the Theme Options, find and click on the “Layout” option.
5. Locate HTML Blocks: Within the Layout section, you will find a subcategory named “HTML Blocks.” Click on this option.
6. Edit or Remove the Post: In the top section of the HTML Blocks page, you will be able to edit or remove the post as per your requirement. Make the desired modifications and save your changes. Please check the image to understand better: https://postimg.cc/K44wXqXs

Furthermore, in order to provide you with better assistance regarding “editing the regulations of the site,” I kindly request further clarification. If possible, could you please provide a small video clip and share your site access in the private content area, illustrating the specific area or aspect of the site regulations that you are seeking to edit? This will allow me to gain a clearer understanding of your issue and provide more tailored guidance accordingly.

Once I have received the requested information, I will be able to offer more precise support and ensure that your needs are addressed effectively.

Thank you for your cooperation and understanding. I look forward to receiving the additional details and assisting you further in resolving any concerns or challenges you may be facing.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @av_admin_1984,

Thanks for your contact, I have tried to log in to your site but your provided WP Admin Login details are not correct/working, Please refer to the screenshot under the private area of this topic, and please provide me the correct/working WP Admin Login details so that I will further investigate it for you and help you out.

Best Regards,
PThemes Team.

https://postimg.cc/CRvLKdRX

[Aizaz Awan]

Hello, @erfanmalik,

I hope this message finds you well. I understand the issue you are facing regarding the need to change variations with images on your website. Allow me to provide you with a helpful resource that can assist you in resolving this matter effectively.

To gain a better understanding and find a solution to your specific concern, I recommend referring to the following article: https://www.portotheme.com/wordpress/porto/documentation/image-swatch/

This article, authored by our team at Porto Theme, provides comprehensive documentation on the topic of image swatches in WordPress. By following the instructions outlined in this resource, you will be able to successfully change variations using images, thereby enhancing the visual experience for your users.

Please take the time to review the article thoroughly, as it offers detailed guidance and step-by-step instructions. If you encounter any difficulties or require further clarification, please do not hesitate to reach out to our support team. We are here to assist you throughout the process and ensure a seamless implementation of the desired functionality.

Thank you for bringing this matter to our attention, and we appreciate your trust in our products and services. We remain dedicated to providing you with the necessary tools and assistance to enhance your website’s performance.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @sen_lau,

I hope this message finds you well. I am writing to address the recent issues you have encountered on your website and propose a solution to resolve them.

After carefully examining the situation, it appears that the problem stems from a conflict caused by a third-party plugin. To resolve this issue, I recommend following the steps outlined below:

1. Disable all third-party plugins: In order to pinpoint the exact plugin responsible for the conflict, it is necessary to disable all third-party plugins temporarily. This will allow us to narrow down the source of the issue.

2. Check for issue resolution: Once the third-party plugins have been disabled, I kindly request that you revisit the website and verify if the problem has been resolved. With the plugins deactivated, we can determine whether the conflict persists.

3. Activate plugins systematically: To identify the specific plugin causing the conflict, I suggest reactivating each plugin individually and testing the website’s functionality after each activation. This step will enable us to isolate the problematic plugin and take appropriate measures.

It is of utmost importance to emphasize that prior to undertaking the aforementioned steps, it is strongly advised to perform a complete backup of your website. This precautionary measure will ensure the safety of your data and provide a restore point should any unforeseen issues arise during the troubleshooting process.

If you require any assistance or encounter any challenges along the way, please do not hesitate to reach out to our support team. We are committed to resolving this matter promptly and efficiently, ensuring the smooth operation of your website.

Thank you for your understanding and cooperation in this matter. We look forward to assisting you in rectifying the plugin conflict and restoring your website to its optimal functionality.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @av_admin_1984,

Could you please generate the new topic, and share your site WP Admin URL and Credentials in the private area of that topic with us, so that we will check and help you out in resolving your issue?

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @marianogi,

We hope this message finds you well. We wanted to reach out to express our gratitude for giving us the opportunity to address and resolve the issue you faced with our theme. Your satisfaction is our utmost priority, and we are thrilled that we were able to assist you effectively.

We would like to kindly request your support in leaving a review for our theme. Your feedback is immensely valuable to us and serves as a testament to the quality of our product and customer service. A 5-star review would mean a lot to our team and will further encourage us to continue delivering the best experiences to our customers.

Furthermore, we want to emphasize that we are always here for you. Should you encounter any further questions, or concerns, or require assistance in the future, please don’t hesitate to reach out to us. We remain committed to providing prompt and reliable support, ensuring your satisfaction every step of the way.

Thank you once again for choosing our theme and for considering leaving a positive review. Your trust and feedback mean the world to us. We look forward to serving you again and exceeding your expectations.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @sen_lau,

Thank you for bringing the issue to my attention. I have thoroughly understood the concern you have raised.

Regarding the matter of setting up the footer, it appears that the approach you have been using may not be the most appropriate.

In order to create a custom footer, I recommend referring to the following link: https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-create-custom-footer-using-porto-template-builder-and-with-wp-bakery-page-builder/.

This resource provides a comprehensive video tutorial that will guide you through the process of creating a custom footer and successfully implementing it on your website.

I trust that this information will prove helpful in resolving the issue at hand.

Should you require any further assistance or have any additional questions, please do not hesitate to reach out.

Thank you for your understanding and cooperation.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @marianogi,

Thank you for reaching out to us, and we appreciate your understanding regarding the inconvenience you experienced. We are pleased to inform you that we have resolved the issue you reported.

To fully benefit from the solution, we kindly request you to clear your browser cache.

Should you require any further assistance or encounter any other concerns, please don’t hesitate to contact us. We are always ready to provide you with our support.

Thank you once again for bringing this matter to our attention. We value your feedback and are committed to delivering a seamless experience for our customers.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @sen_lau,

I acknowledge your desire to implement a button on your website, as per your specifications. In order to assist you in utilizing the shortcode effectively on the webpage, I have created a comprehensive instructional video. You can access the video at the following link: https://streamable.com/92v3pa.

I kindly request that you watch the video in its entirety, as it will provide you with a clearer understanding of the steps necessary to resolve your concern.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @sarah-5068,

I kindly request you to provide me with the necessary information to assist you effectively with the issue you are currently facing on your website. In order to proceed, I would appreciate it if you could share the following details privately within the designated area of this topic, adhering to the format provided below:

WP Admin URL: [Please insert the URL to access your website’s WP-Admin panel]

WP Admin Username: [Please provide the username associated with your WP-Admin account]

WP Admin Password: [Please provide the password for your WP-Admin account]

Furthermore, Please also share the theme purchase code as well under the private area of this topic.

Once I have received these details, I will promptly investigate the reported issue and provide you with the necessary support and guidance to resolve it.

Thank you for your cooperation. I look forward to assisting you further.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @Admin,

The product images/thumbnails are handled by WooCommerce, and the product images/thumbnails are blurry could be because of the Incorrect image resizing.

Please read and follow the instructions written in the official documentation of the WooCommerce for fixing blurry product images here: https://woocommerce.com/document/fixing-blurry-product-images/

I hope this will solve your issue.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @hadlocksean,

If you wish to export the pages you have created and reset all settings on your website, I can guide you through the necessary steps. Please follow the instructions below:

1. Exporting Pages:

Utilize the WordPress tools feature to export all the pages you have created. This functionality allows you to export and import site content seamlessly. For a comprehensive understanding of how this feature works, please refer to the following link: [Link: https://wordpress.org/documentation/article/importing-content/ ]

2. Resetting Your Site:

To initiate a site reset, I recommend utilizing the “WP Reset” plugin available at [Plugin Link: https://wordpress.org/plugins/wp-reset/ ]. This plugin will facilitate the process of resetting your site and reverting it to its default settings.

3. Reactivating the Theme and Plugins:

After performing the reset, proceed to reactivate the theme and the necessary plugins.
Additionally, re-import the demo content provided by the theme.

4. Importing Pages:

Once the theme and plugins are reactivated and the demo content is imported, you can proceed to import the exported pages using the WordPress tools feature once again.

By following these steps, you will successfully achieve a fresh demo installation while retaining your site pages.

Note: Please take the complete backup of your site before following the instructions so that if anything will go wrong then you will have your site backup.

I hope this clarifies the process for you. Should you require any further clarification or assistance, please do not hesitate to reach out. I am here to help.

Thank you for your understanding and cooperation.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @erfanmalik,

I am pleased to inform you that I have thoroughly investigated and resolved the issue you were experiencing on your website.

To demonstrate the successful resolution, please refer to the following image: [Image URL: https://postimg.cc/v1xcRdFF ]
To ensure the changes take effect on your site, kindly clear your browser cache and revisit the website. This will enable you to witness the reordering of the WooCommerce product data tabs as desired.

For your convenience, I resolved the issue by incorporating a code snippet into the child theme’s functions.php file.

To provide you with a comprehensive overview, I have attached a screenshot showcasing the added code snippet: [Image URL: https://postimg.cc/nshNMHVg ]

Should you have any further inquiries or require additional assistance, please feel free to reach out. I am committed to providing you with the best possible support.

Thank you for choosing our services, and we appreciate your patience throughout this process.

Best Regards,
PThemes Team.

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