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Hello, @mrzacky,
I trust this message finds you well. I wanted to bring to your attention that the demo import process encountered an issue on the site. I have successfully addressed the issue on my end.
To ensure the seamless functionality of the site and prevent any unforeseen issues, I kindly request that you reimport the demo on the site at your earliest convenience.
Your prompt attention to this matter is appreciated, and I am available to assist further if needed. Thank you for your understanding and cooperation.
Best Regards,
PThemes Team.Hello, @antongschaffer,
Thanks for the explanation. The thing is if you try to set/change the theme settings it will apply to the entire site. But as you stated you want to change the container for only 1 page and for desktop only. For this, you can use custom CSS code.
To address this issue, please follow these steps:
Navigate to the Dashboard.
Proceed to “Porto.”
Access “Theme options.”
Select “Skins.”
Choose “Custom CSS.”Paste the provided code at the bottom of the black box.
Save the settings.
To view the changes on your site, clear your browser cache and revisit your website.
@media(min-width:1320px){.single-event .container{max-width:1300px !important;}}Note: In the above code the word 1300 is the width you can change it with the size you want.
Best Regards,
PThemes Team.Hello, @alexandredafonseca,
Alright, No need to worry about it. Simply share your site wp-admin URL and access with us in the private content area of this topic I will check and assist you with a proper solution.
Best Regards,
PThemes Team.Hello, @antongschaffer,
Thank you so much for reaching out to us and expressing your satisfaction with our services. We greatly appreciate your positive feedback!
We would like to kindly request your support by leaving a 5-star rating for our Theme, as well as for our Customer and Technical Support. Your feedback is invaluable to us and will enable us to continue delivering regular updates and dedicated support in the future. Your endorsement would be a tremendous source of encouragement for our team.
If you have a moment, please visit the following link to leave your rating: [ http://themeforest.net/downloads ].
Once again, we truly appreciate your kind words and your continued support. Should you have any further questions or need any assistance, please do not hesitate to contact us.
Wishing you a fantastic day ahead!
Best Regards,
PThemes Team.Hello, @antongschaffer,
I see, Thanks for the detailed explanation. By default, as you know there are no options to collapse the first tab. But it can be done with a trick. First of all, you have to duplicate the first tab and then hide the first tab with the CSS code by doing this all the tabs will collapse when the page loads/opens. If you find trouble dealing with it simply share your site admin login details with your site link in the private content area of this topic I will check and make the necessary adjustments for you.
Best Regards,
PThemes Team.Hello, @rob-gaffney,
Please make sure that you are using the very latest version of the Theme and Plugin, we have already fixed this issue in the latest version, you can check it here: https://patchstack.com/database/vulnerability/porto-functionality/wordpress-porto-theme-functionality-plugin-2-11-1-unauthenticated-sql-injection-vulnerability
Best Regards,
PThemes Team.Hello, @alexandredafonseca,
To solve your issue, please navigate to the Dashboard >> Porto >> Theme Options >> footer >> Scroll down a little bit you will see the copyright section. Simply set the content in it as per your need. Then check back to your site by clearing the browser cache. I hope you will get the desired results. I have attached a screenshot of the option to understand better: https://postimg.cc/ZBcPjBXq
Best Regards,
PThemes Team.Hello, @oliverhillebrand,
Sorry for the inconvenience, When I checked your site it works fine for me I don’t know why you are not seeing the changes on the site at your end. Second, Please share your site wp-admin URL and admin access in the private content area of this topic so that I can verify the site settings for you. Once you share the access I will check and assist you with a proper solution. Please remember to take a complete backup of your site first before sharing the access with us here.
Best Regards,
PThemes Team.Hello, @oliverhillebrand,
Sorry for the inconvenience, you are facing issues while using our template on your site. I have checked the site link that you shared with us. When I open it the menu color appears fine for me. Also, the toggle button does not only work on the homepage as you said because when I tested it, it worked perfectly fine on the entire site. As proof, I have recorded a video for you to check and understand better. Here is the video link: https://www.veed.io/view/6ba2f6d9-5435-4349-8881-eaadbc8b5da9?panel=share
Furthermore, Regarding the cache, the thing is I recommend you kindly disable the cache system until your site is in maintenance mode. To do this simply contact your service provider and ask them to flush the server cache and then disable the cache system.
I hope your issues will be resolved and you’ll get the desired results.
Best Regards,
PThemes Team.Hello, @samueledwards,
Ok, then we request you to please generate a fresh new topic and share your site WP Admin URL and Credentials with us via the new topic under the private area of the topic so that we will further investigate it for you on your site and help you out.
Best Regards,
PThemes Team.Hello, @manuelgarcia-urrutiao,
Could you please create a fresh new topic with your site WP Admin URL and Credentials and also with your theme purchase code under the private area of the topic, so that we can look into it for you on your site and help you out accordingly?
Best Regards,
PThemes Team.Hello, @oliverhillebrand,
It sounds like you are experiencing a common issue with the display of your header template in the frontend while using Elementor and the Porto theme. Here are some steps you can take to troubleshoot and potentially resolve the problem:
Cache Issue:
Clear your browser cache and any caching plugins you might have installed on your WordPress site. Sometimes, changes may not reflect in the front end due to cached data.Theme and Elementor Updates:
Ensure that both your Porto theme and Elementor plugin are up to date. Sometimes, compatibility issues arise with outdated themes or plugins. if the theme and its necessary plugins are outdated then you can update them by following this article: https://www.portotheme.com/wordpress/porto/documentation/update-theme/We hope this information helps.
Best Regards,
PThemes Team.Hello, @repidence,
Thanks for providing the Login details.
We have solved the issue for you on your site, please check back to your site now after clearing the browser cache.
Best Regards,
PThemes Team.Hello, @admin-5472,
Thank you so much for reaching out to us and expressing your satisfaction with our services. We greatly appreciate your positive feedback!
We would like to kindly request your support by leaving a 5-star rating for our Theme, as well as for our Customer and Technical Support. Your feedback is invaluable to us and will enable us to continue delivering regular updates and dedicated support in the future. Your endorsement would be a tremendous source of encouragement for our team.
If you have a moment, please visit the following link to leave your rating: [ http://themeforest.net/downloads ].
Once again, we truly appreciate your kind words and your continued support. Should you have any further questions or need any assistance, please do not hesitate to contact us.
Wishing you a fantastic day ahead!
Best Regards,
PThemes Team.Hello, @admin-5472,
Thank you for the working login details. I was able to log in to your site now. I have debugged your issue on your site and found that the issue appears because you didn’t install the “YITH WooCommerce Wishlist” plugin from the theme setup wizard. It is a necessary plugin for the shop.
So to solve your issue I just installed the plugins and now your site my account page is working perfectly fine as you can see in this screenshot: https://postimg.cc/WFtXWCyx please check back to your issue by clearing the browser cache. I hope you will get the desired results.
Have a nice day.
Best Regards,
PThemes Team.
