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Hello, @jessiechen,
Your issue is resolved now kindly check back to your site by clearing the browser cache. See the screenshot for a better reference: https://postimg.cc/NKXTCTYH
To solve your issue I navigated to the Dashboard >> Pages >> All Pages >> simply edit the shop page >> and then removed the banner block slug from there as you can see in this image: https://postimg.cc/PpQQ3DW4 then save settings.
Best Regards,
PThemes Team.Hello, @Cheney,
It is not a bug the banner is built like this using theme features without any plugins or widgets. You can use these settings on any other template of our demo as well. I hope you understand.
Best Regards,
PThemes Team.Hello, @Cheney,
Thank you for the access. I have checked the site. In the banner, there are two slides and both have 1 background image. Both images are set in the inner section setting of the main very first section. Please refer to this screenshot for a better reference to understand and fix it: https://postimg.cc/PNXDmCgv
Best Regards,
PThemes Team.Hello, @jessiechen,
Thank you for the access. I have checked and solved your issue on your site as you can see in the screenshot https://i.is.cc/wXHb3tg.png please check back to your site by clearing the browser cache. I hope you will get the desired results.
Enjoy using PORTO.
Have a nice day.Best Regards,
PThemes Team.Hello, @Cheney,
Alright, No need to worry about it. Can you please share your site wp-admin URL and admin access with us here in the private content area of this topic so that I will be able to check and assist you with a proper solution?
Best Regards,
PThemes Team.Hello, @oliverhillebrand,
In my previous message, I asked you for the website admin login details but still, you didn’t share it with us in this topic’s private content area. Please share the access so that I can check the backend and assist you with a proper solution.
Waiting for your kind reply.Best Regards,
PThemes Team.Hello, @Cheney,
Regarding the banner issue, the thing is the demo you are using has the slider built in from template builder. Navigate to the Dashboard >> Porto >> Template Builder >> edit the banner block ‘Intro” then make changes as per your need and save settings. then check back to the site page by clearing the browser cache. I hope your issue will be resolved.
Best Regards,
PThemes Team.Hello, @antongschaffer,
The description you are talking about is the instruction when you use the Porto template builder to build your own Custom Blog Archive page, it is under Porto >> Template Builder >> Archive Builder.
You can use these options from there as well by editing the elements from there, and that will override the theme options.
Please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/archive-builder/
We hope it helps.
Best Regards,
PThemes Team.Hello, @jessiechen,
Could you please share your site WP Admin URL and Credentials under the private content area of this topic, so that we can look into it for you on your site and help you out?
Best Regards,
PThemes Team.Hello, @Cheney,
Thanks for your contact.
I saw the screenshots you provided, and it seems the issue you are facing is because of the SSL certificate, please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
And about the slider background change, please edit the page with the Elementor page builder and then click on the Navigator, after that edit the section in the navigator and change the content as per your requirements, please refer to this screenshot: https://postimg.cc/VrZnjK5B
Best Regards,
PThemes Team.Hello, @mrzacky,
I am pleased to inform you that I have solved the issue for you on your site, please check back to your site now after clearing the browser cache.
Resulting Screenshot: https://postimg.cc/GB0csdXc
Best Regards,
PThemes Team.Hello, @zwoelfer,
I have tried to log in to your site but the 2FA authentication is enabled, please disable it for a while and let me know so that I will Login and check the issue on your site and help you out.
Best Regards,
PThemes Team.Hello, @antongschaffer,
Thank you for the update. I’m glad the issue has been identified and resolved by disabling Full Editing Mode. If you have any further instructions or if there’s anything else I need to be aware of, please let me know.
Best Regards,
PThemes Team.Hello, @zwoelfer,
We apologize for any inconvenience you may be experiencing while utilizing our theme on your website. Upon investigating the reported issue, it appears that the color settings are functioning correctly, as evidenced in the following screenshot: https://postimg.cc/XG0LMp4B . Kindly revisit your site after clearing your browser cache, and we trust that this action will yield the desired results. If the issue persists, please do not hesitate to contact us for further assistance. Thank you for your understanding.
Best Regards,
PThemes Team.Hello, @mrzacky,
Rest assured, there is no cause for concern. Kindly provide the following requested details within the private content area of this discussion thread, subsequent to ensuring a comprehensive backup of your site has been executed. I will handle all subsequent actions on your behalf.
wp-admin URL:
wp-admin username:
wp-admin password:Thank you for your cooperation.
Best Regards,
PThemes Team.
